Retro Kicks – 5-Day Exchange Policy

We value your satisfaction and want you to have the best shopping experience with us. If you face any issue with size, quality, or are not satisfied with your purchase, you can request an exchange within 5 days of receiving your order.

How to Request an Exchange

1. Contact Us – Send clear images of the product to our WhatsApp support team.
2. Return Instructions – Our team will provide you with the return address.
3. Courier Back – Ship the product back to us within 5 working days using the same brown safety box provided with your original parcel.

Important Conditions

• The product must be unused and in its original condition and packaging, including tags, box, and accessories.
• Return courier charges are borne by the customer.
• Exchanges will be processed only after the returned product is received and inspected by our team.

Exchange Value

• If the replacement product costs more than your original purchase, you must pay the difference to our WhatsApp team before dispatch.
• If the replacement product costs less, the difference can be deducted from your next purchase or refunded upon request.